POLICY

Return Policy

We want you to be happy with your purchase. If something isn't right, contact us and we will work with you on a fair resolution.

Return window

You may request a return within 14 days of delivery. Please contact us as soon as possible if you wish to return an item.

Eligible items

Items must be unused, in the same condition you received them, and returned in original packaging when possible. We cannot accept returns on items that show wear, damage from use, or missing parts.

How to start a return

Email us at orders@rockabling.store with your order number and reason for the return. We will reply with return instructions and, when applicable, a return shipping address.

Refunds

After we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Original shipping is free; return shipping costs may apply unless the return is due to our error.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.